Support & Managed Services.

Ongoing support designed to help you keep you running and get the most out of your enterprise software solution. We can complete health checks and improve your application as well as resolve system and user issues 24 hours a day, 7 days a week, in any global time zone.

Anthesis customer support team member
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Dedicated 24/7 support

Dedicated 24/7 support across all global time zones

Flexible to your business

As much or as little support as you need

Proactive support

Ditch the sticking plaster approach, proactive support to optimise your system

Extensive network of resources

Connect to our extensive network of resources, skills, training and knowledge

We work for you

A friendly and seamless extension of your team without increasing headcount


A highly skilled team with the right knowledge to respond quickly.

Our Managed Services and Support team is made up of functional and technical experts with skills across all aspects of your chosen enterprise software. We invest in our people to provide continuous training so that they have the skills to respond to your incidents as fast as possible. 

Anthesis team meeting

Flexible support, tailored to you. 

We spend time understanding the unique needs of your business, and then tuning the level of support we provide to just when you need it. You will be allocated a Service Desk Manager who will work with you to define service level agreements for tickets, reports, and system monitoring. You will also receive access to an ITSM service desk portal where you can quickly and easily raise tickets to your system incidents.  Our teams will then be primed and ready to get to work as soon as the first ticket is raised, proactively investigating and debugging to resolution.   The Service Manager will then monitor service levels, routinely advising of changes to the service to ensure that you get the maximum value as business changes and flexes.

Anthesis team
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Our enviable team of functional and technical experts provides 24/7 support with knowledge across the range of IFS versions, up to and including Cloud. We pride ourselves on responsiveness and extensive knowledge that we can support. You can be sure that our team will aim to resolve your tickets quickly and provide guidance on how to prevent issues from recurring.

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Our aim is for you to feel we are an integral part of your team. We seek to learn and understand your business and processes so that we can ensure your Infor system is working to meet your changing needs. With a dedicated service desk manager, we proactively complete health checks on your system to prevent issues from ever occurring and keep your system running as it should.

Find out what our customers say about our Support & Managed Services

The Anthesis IFS Support team is quick to respond and very knowledgeable; from helping to build up skillsets, providing us with essential ongoing training, and offering us tips for best practice. Every call has been dealt with in a professional and efficient manner.
Steve Sherman, VIP Polymers
Anthesis IFS Support has delivered exactly what we wanted it to, reducing the amount of outstanding job tickets by 75% while freeing-up the internal teams to focus on crucial project work.
Steve Hart, LGC
Anthesis takes care of the day-to-day support for Infor M3 and PowerBI across our sites spanning 5 countries. We rely on their flexible, cost-effective Managed Services and global network of connections, resources and knowledge.
Andrew Jenner, Petainer

Fill out the form to speak to us today. We are here to help.

You won't hit an endless phone menu or get stuck in a queue. Your email won't disappear into the abyss either! At Anthesis, you will always find a real person who wants to help and answer any questions you have about our products and services. Don’t hesitate to reach out to us.

Get In Touch

Feel free to contact us via phone or email, or visit our social media pages.