Support & Managed Services.
Ongoing support designed to help you keep you running and get the most out of your enterprise software solution. We can complete health checks and improve your application as well as resolve system and user issues 24 hours a day, 7 days a week, in any global time zone.
A highly skilled team with the right knowledge to respond quickly.
Our Managed Services and Support team is made up of functional and technical experts with skills across all aspects of your chosen enterprise software. We invest in our people to provide continuous training so that they have the skills to respond to your incidents as fast as possible.
Flexible support, tailored to you.
We spend time understanding the unique needs of your business, and then tuning the level of support we provide to just when you need it. You will be allocated a Service Desk Manager who will work with you to define service level agreements for tickets, reports, and system monitoring. You will also receive access to an ITSM service desk portal where you can quickly and easily raise tickets to your system incidents. Our teams will then be primed and ready to get to work as soon as the first ticket is raised, proactively investigating and debugging to resolution. The Service Manager will then monitor service levels, routinely advising of changes to the service to ensure that you get the maximum value as business changes and flexes.
Our enviable team of functional and technical experts provides 24/7 support with knowledge across the range of IFS versions, up to and including Cloud. We pride ourselves on responsiveness and extensive knowledge that we can support. You can be sure that our team will aim to resolve your tickets quickly and provide guidance on how to prevent issues from recurring.
Infor Managed Services
Our aim is for you to feel we are an integral part of your team. We seek to learn and understand your business and processes so that we can ensure your Infor system is working to meet your changing needs. With a dedicated service desk manager, we proactively complete health checks on your system to prevent issues from ever occurring and keep your system running as it should.
Find out what our customers say about our Support & Managed Services
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