Our offering is focussed on keeping your internal end-user productivity high by taking a flexible approach to addressing their daily requirements through work packages that cover system and user issues, advice and guidance and discrete assignments – all for a fixed annual fee which gives you predictable costs.
….and it’s not just about reacting to Service Requests. Our Preventative Care approach proactively aims to reduce the number of Service Requests. Our comprehensive dashboards monitor business-critical components of your system to keep your operation running smoothly.
Service Request Management
Receives & processes Service Requests & coordinates resolution with specialist resources. Throughout the process, users are informed at regular intervals about their request’s status.
Reactive & Proactive Service
Responding to your requests as well as monitoring to identify issues before it is too late.
System & User Issues
Resolution of day to day user and system issues to achieve business as usual.
Advice & Guidance
Provision of advice & guidance on application & infrastructure questions from key users; also, remote education of customer users with regards to daily operations.
Flexible Work Packages
A set of discrete tasks or bespoke packages that can be called off as part of the Flexible Support Services model.
Preventative Care
Proactive reduction of the number of Service Requests through root cause analysis.
24 / 7 All time zones
Round the clock availability of resources to resolve issues.
1st & 2nd Line assistance
We offer both 1st & 2nd line assistance as part of our flexible offering.
SLA-based
Anthesis offers a variety of Service Level Agreements to suit your business needs.
Case Management System
Our case management system enables us to capture all the relevant information about your cases and track progress.
Customised Reporting
Detailed reports on performance are available from our case management system.
Transition
Controlled and seamless shift in service delivery from you to us.
Offshore Resources
Experienced resources provide a cost-effective service.
Onshore Resources
Experienced resources available when you need on-siute presence.