It’s just over a year since Oliver Fenton joined Anthesis as Professional Services Manager, so we thought we’d take this opportunity to give you some insight into Oliver’s background and his current role.
He has ten years’ experience in ERP, dating back to 2008.
Oliver started life as Resource Manager for IFS and M3 Markets. Essentially, this involved having a superb knowledge of consultants and contractors and placing them into projects that had been secured by the Business Development team.
His fine work finding and placing top class consultants onto the most appropriate project for their skill set saw Oliver promoted to Business Development Manager in 2012.
He then became IFS Practice Director in 2014. Responsible for cultivating, account managing and closing consultancy, support and solution projects.
Oliver joined Anthesis is March 2017 as Professional Services Manager for Infor and IFS, and he has two main responsibilities.
Firstly, to liaise with both clients and Anthesis consultants to ensure ERP projects are delivered on-time, on-spec and to the satisfaction of all involved. This involves attracting new clients and cultivating relationships with existing clients, ensuring high levels of client retention and satisfaction.
Secondly, Oliver has spear headed the newly launched ERP Support service. Officially launched in May 2018, but trialled for some months beforehand, this support service currently covers all IFS applications for first and second level support.
Oliver has grown the internal team and put in place processes that ensure that the staff and service level are best of breed in the ERP support marketplace. Initial feedback from the clients of the support service is excellent and Anthesis are still recruiting based on high levels of demand.
Anthesis are delighted to have Oliver Fenton on board, who prides himself on his Account Management skills and understanding sometimes complex client requirements. He is a great relationship builder with all clients and repeat business and contract extension work is very high.
If you think Oliver can help with your ERP consultancy or support service, please email Oliver on OFenton@anthesis.co.uk or call +44 1260 296 530